For doctors and GPs
Practice software for doctors, from the booking to the account
A GP's day is a booking, a consultation, a script or a sick note, and an account. IndunAI keeps all four in one place, and puts an AI receptionist on the practice's WhatsApp so the booking is made before anybody at the desk is involved.
Your notes are yours. The AI that answers patients never reads the clinical notes or the file, and only a named person at the practice can write a note.
Made-up patient · draft
ComplaintCough for a week
Temperature37.9 °C
Oxygen saturation97 %
DiagnosisJ06.9, upper respiratory infection
PlanScript, review in 5 days
SignWrite scriptRaise account
A made-up consultation. Once signed, a note is never edited; a correction is a dated addendum.
The consultation
What the doctor gets.
A note per consultation
The presenting complaint and its history, blood pressure, pulse, temperature, breathing rate, oxygen saturation, weight, height and blood glucose, the examination, ICD-10 codes, the diagnosis in words and the plan. The BMI is worked out for you.
The forms beside the note
Whatever the patient filled in before the visit, such as a symptom questionnaire the desk sent, sits beside the note, so it is the start of the consultation without being typed in again.
Results on the note
A lab result, a referral letter or a photo from the examination attaches to the note as a PDF or picture. A result that comes back after you signed still joins the note, marked as added after the signature.
Scripts
Up to eight medicines a script, with strength, directions, quantity and repeats, and the NAPPI code where you keep one. Your details and the patient's are frozen into the script and it prints for your signature.
Sick notes
The details the HPCSA's ethical rules ask for, with the illness written only where the patient agreed to it. A mistake is cancelled with a reason, never quietly changed.
The account
Raised from the booking with the service's tariff code, your ICD-10 codes and your own HPCSA and practice numbers. A medical aid account with no diagnosis is held until it has one.
A day with it
One patient, start to finish.
21:40. A father messages the practice's WhatsApp about his daughter's cough. The assistant says it is an AI, offers two free times, books 08:30 under his number with his daughter as a dependant, and sends the new-patient form with the confirmation.
22:05. He fills in the form on his phone. The medical aid and the allergies fill the empty parts of her file.
08:30. The doctor opens the appointment on the diary and starts the note. The form is beside it. Vitals, examination, J06.9, the plan, and a script printed to sign.
08:45. The note is signed. The account is raised with the consultation's tariff code and the diagnosis, and the desk sends it to the father with the scheme's details on it.
Three weeks later. The medical aid pays part of it. The desk records the payment, moves the shortfall to the father's portion, and the pay link he gets asks for his part only.
More than one doctor
Each doctor, their own diary and their own numbers.
Each doctor joins the team with their own calendar, so the assistant offers times for the doctor the patient asked for. Each doctor's HPCSA number and practice number go on the accounts of the patients they saw.
The owner decides who reads clinical notes: a receptionist without the Clinical notes tick on their sign-in does not see them at all. The shared practice login can read but writes nothing, because a note always has a named author.
A single-doctor practice needs none of this: with no team set up there is one diary and every booking goes into it.
Where it stops
What a doctor should know first.
No claims switching yet
Electronic claims to medical aids through a switching house are not available today. Until they are, the account carries every detail a scheme asks for, so the patient can claim it back, or the desk sends it on the way it does now.
Signatures on paper
Scripts and sick notes print with a signature line for your own signature. They are not signed electronically.
What it costs
The practice software is priced with you in the demo. The assistant in front of it is from R1 450 a month including VAT for up to 300 conversations, plus a once-off R2 500 setup, or R4 995 a month fully managed. Meta's WhatsApp fees are separate. The plans are on the pricing page.
FAQ
Fair questions.
Can I write my clinical notes in IndunAI?
Yes, where the practice switches clinical notes on. One note per consultation with the complaint, nine vital signs, the examination, ICD-10 codes, the diagnosis and the plan. A signed note cannot be changed; a correction is a dated, named addendum.
Does it print scripts and sick notes?
Yes. A script holds up to eight medicines with strength, directions, quantity and repeats. Both print with a line for your signature, and a mistake is cancelled with a reason rather than edited.
Will my HPCSA and practice numbers be on my accounts?
Yes. Each doctor's own HPCSA number and practice number go on the accounts of the patients that doctor saw.
Does it check a patient's medical aid benefits?
No. It does not check benefits or authorisations, and it does not submit claims electronically yet. The account carries the codes and scheme details a medical aid needs.
Who at the practice can read my notes?
The owner, and the people the owner gives the Clinical notes tick to. Every time anybody opens a patient's notes it is recorded on that patient's own log. The AI assistant never reads them.
Does the AI give patients medical advice?
It is designed never to. It books, sends forms, reminds and hands over to the practice. A patient who mentions self-harm is given crisis line numbers and the practice gets an urgent alert.
See a consultation from booking to account.
A demo walks a made-up patient from the WhatsApp message through the note, the script and the account.
The practice side, one piece at a time, and the assistant that sits in front of it.