AI receptionist pricing, South Africa
The price, in rands, on the page.
An AI receptionist in South Africa costs from R1 450 a month including VAT with IndunAI, for up to 300 conversations, plus R2 500 once-off to connect and configure it. Fully managed, with build items included within reason, is R4 995 a month. Half this market makes you book a call to hear a number. This page is the whole price list, including the parts other people leave out.
No sign-up needed to try it. The live demo is at /demo, the medical version at /medical, and the bubble in the corner of this page is the same assistant answering for us.
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Hi, what does the AI receptionist cost per month?19:41
From R1 450 a month including VAT, for up to 300 customer conversations, plus R2 500 once-off to connect and configure it. Fully managed is R4 995 a month.19:41
Book a demoAn illustration of a price question answered with the number. Ask our own assistant yourself, in the corner of this page.
The whole price list
Priced per business. Not per user, not per seat.
Some suppliers price per user, some publish nothing and quote you on a call. IndunAI is priced for the business, whatever the size of your team, by how many customer conversations it handles a month. Every price includes VAT.
R1 450 / month, up to 300 conversations
- The assistant as it is: 24/7 answering, bookings, reminders, quotes, invoicing, review requests
- R2 500 once-off setup: we connect and configure it for you, with no build items on top
- AI usage included: up to 300 customer conversations a month
- Month to month, cancel anytime
R2 250 / month, 300 to 500 conversations
- The assistant as it is: 24/7 answering, bookings, reminders, quotes, invoicing, review requests
- R2 500 once-off setup: we connect and configure it for you, with no build items on top
- AI usage included: 300 to 500 customer conversations a month
- Month to month, cancel anytime
R4 995 / month, fully managed
- 2,000 customer conversations a month included
- Setup included, no once-off fee
- Any build item you ask for, within reason
- We maintain your configuration, connect your communication channels and keep them connected
- Any issue that comes up is ours to sort out
- Month to month, cancel anytime
Book a demo and we show you the assistant on your own questions, and nothing is set up until we have met. It is then set up around your business on its own instance: your WhatsApp number is connected in Meta's own window from the dashboard, the website chat is one line of code, and your services, prices and hours are drafted from your price list or website for you to check before anything is saved. Weighing up suppliers? We keep an honest guide to choosing an AI receptionist in South Africa, including where we are not the right fit.
What the monthly fee covers
The whole receptionist, not a chat widget.
R1 450 is not the price of a chatbot bolted to your website. It is the full front-desk job, on the channels your customers already use, with the admin that follows.
24/7 answering
On WhatsApp and your website, in the same minute, at any hour. It is one conversation across both: nobody is made to start again.
Real calendar bookings
Appointments go into your real calendar, per service and per staff member, and two people can never take the same slot: the server verifies before it books.
Reminders and follow-ups
Appointment reminders, review requests after the job, and a nudge for the conversation that went quiet. Nobody at a desk has to remember.
Quotes and invoices
Prices come only from your own price list and invoices are computed by the server, never made up by the AI.
The customer's own language
The assistant replies in the customer's language, including Afrikaans, isiZulu and isiXhosa, at no extra tier. Text you write yourself, like your opening menu, stays in the language you wrote it.
Your own isolated instance
Your own database in a Johannesburg data centre, with a privacy policy, terms and PAIA manual published in your business's name.
The part other pricing pages skip
Meta's WhatsApp fees are Meta's. We do not mark them up.
If a WhatsApp AI supplier tells you the monthly fee is the whole cost, ask them who pays Meta. WhatsApp Business messaging carries Meta's own per-conversation fees, and every supplier in this market either passes them on or prices them into the package somewhere, so ask which.
Billed by Meta, at Meta's prices
The fees are Meta's, billed under Meta's own pricing model, and they vary by conversation category. You pay Meta what Meta charges, on your own billing, and we help you set that up. We add nothing on top.
We do not quote Meta's rates here
Because they change, and a stale number on a pricing page is a lie with a date on it. Check the current rates on Meta's own pricing page, or read our plain-English guide to WhatsApp Business costs in South Africa.
Webchat has no per-message fee
The chat bubble on your website goes through no Meta rail at all, so those conversations carry no per-message cost.
When is it more? On the two smaller plans, when you need the assistant to do something it does not do yet: a step particular to your business, a document your business generates, a CRM it does not connect to yet. That is built on top of it as a custom AI agent, scoped in writing and priced before anybody starts. On the Managed plan at R4 995 a month, a build item you ask for is included, within reason. Software that does something IndunAI does not do at all is priced per project.
At a glance
IndunAI in seven lines.
- Who it is for. South African small businesses that take bookings or jobs: medical and dental practices, salons and clinics, plumbers, electricians and other trades.
- Where it talks. WhatsApp and the chat bubble on your website, plus email. It answers Facebook Messenger and Instagram direct messages too, once your Page is connected. It does not answer ordinary phone calls.
- Calendars. Google Calendar, any CalDAV calendar and GoHighLevel. Outlook and Microsoft 365 cannot be connected.
- A person when needed. Anything on your no-go list, and anything it cannot answer from your approved facts, is handed to a person on your team.
- Your data. One isolated instance per business, hosted in Johannesburg, built for POPIA, with its own privacy policy, terms and PAIA manual.
- Price, including VAT. R1 450 a month for up to 300 conversations or R2 250 for 300 to 500, each plus R2 500 once-off setup; Managed is R4 995 a month with 2,000 conversations and setup included.
- What it does not do. It does not give advice: it answers only from the facts you approve, quotes only the prices on your list, and publishes no marketing until you approve it.
FAQ
Fair questions about the money.
How much does an AI receptionist cost in South Africa?
IndunAI publishes its full price, including VAT: R1 450 a month for up to 300 customer conversations, R2 250 a month for 300 to 500, plus R2 500 once-off to connect and configure it. The Managed plan is R4 995 a month with 2,000 conversations, setup included, build items you ask for within reason, and us looking after the configuration and the connections. Meta's WhatsApp message fees are Meta's, and separate. Plenty of suppliers in this market publish no price at all; ours is on this page.
Is there a setup fee?
R2 500 once-off on the two smaller plans: we connect and configure the assistant as it is, with no build items on top. On the Managed plan setup is included. Either way it starts with a meeting: book a demo and we show you the assistant on your own questions, and nothing is set up until we have met.
Are WhatsApp's own fees included?
No. Meta bills WhatsApp Business conversation fees itself, under its own pricing model, and they vary by conversation category. Those fees exist whoever you buy from, so ask any supplier how they handle them. We do not mark them up: you pay Meta what Meta charges, on your own billing, and we help you set that up. Webchat on your website has no per-message fee at all.
Is there a contract?
Not a fixed-term one. It is month to month and you can cancel anytime. Before you sign up, a demo shows you the assistant on your own questions, so you decide after you have seen it answer them.
What costs extra?
On the two smaller plans, when you need the assistant to do something it does not do yet, such as a step particular to your business or a document your business generates: that is scoped in writing and priced before anybody starts on it. On the Managed plan a build item you ask for is included, within reason. Software that does something IndunAI does not do at all is priced separately, per project.
See it on your own questions. Then decide.
Book a demo and we show you the assistant on your own questions before you sign up for anything. Or ask our own assistant, in the corner of this page, anything about IndunAI.
The plain-English guides, written the same way: what is documented, what is not, and how to check it yourself.