Plain-English guides
Guides
Straight answers on AI assistants, WhatsApp, POPIA, booking and automation for South African businesses. Each guide is written to be useful whether or not you ever buy from us: it says what is documented, what is not, and how to check it yourself, and where IndunAI comes into it, it says where it does not fit as well as where it does.
Written by the people who build and run the software, in Durban. If a guide gets something wrong, WhatsApp us and we will fix it.
For businesses that book
The business platform.
For salons, spas, clinics and any business that runs on appointments.
The IndunAI business platform
The diary, customers, invoices, payment links and promotions in one dashboard, with the AI agent in front.
A booking system with an AI agent
A typical booking system and IndunAI, side by side.
Salon and spa software
A diary per stylist, checkout with tips, stock and promotions.
Aesthetic clinic software
Consent forms, patch tests, the face chart and deposits.
The AI assistant in your dashboard
Ask for the diary or the money; every change waits for a yes.
Business platform pricing
Three plans, in rands, VAT included.
For practices
Medical.
For doctors, dentists, physiotherapists and the people who run their front desks.
Practice management software vs an AI receptionist
What your practice software does, what an AI receptionist does, and how the two work side by side.
IndunAI's practice management software
The patient file, clinical notes, coded accounts and debtors behind the AI receptionist, and what it does not do yet.
POPIA and AI in a medical practice
Health information is special personal information: consent, telling patients it is an AI, hosting, and how long records are kept.
The channel
WhatsApp.
Where most South African customers would rather message you, and what that costs and involves.
What WhatsApp costs a South African business
What Meta charges for WhatsApp Business messages, what is changing, and how to work out your own monthly number.
Meta's WhatsApp AI agent
What Meta's own AI inside WhatsApp does, what it costs a reply, and the licence you grant Meta by using it.
The numbers
Cost and pricing.
What the options cost, worked out so you can check the sums against your own business.
What a receptionist costs in South Africa
What a full-time receptionist really costs: the salary ranges, UIF, leave and the desk.
AI receptionist pricing
How IndunAI is priced, in rands, published on the page rather than behind a call.
How to choose an AI receptionist in South Africa
The questions that separate the options, and where we lose.
The law
POPIA.
What the Protection of Personal Information Act asks of a business that lets software talk to its customers. Nothing here is legal advice.
POPIA and AI chatbots
What actually applies to a business using an AI chatbot: consent, sending data offshore under section 72, retention and deletion.
POPIA for medical practices
The same Act where the information is about health, which POPIA treats as special personal information.
The work itself
Automation.
What to hand to software, what the terms mean, and how to tell a system that checks its work from one that does not.
Workflow automation for a small business
The five workflows worth automating first, workflow tools against AI, and a plan for your first week.
Business process automation and AI
What BPA means, where AI changes it and where it does not, with examples from a front office.
What conversational AI is
Definitions, menu bots against language models, where it goes wrong, and how to choose a platform.
AI agent or chatbot?
What makes an agent different, what agentic AI means in practice, and which one a small business needs.
AI booking without double booking
Two customers tap the same 10:00 a second apart: what decides who gets it, and how to test any booking system.
Cutting no-shows
What a no-show costs a chair or a sitting, and the levers that cut them: reminders, deposits and quick answers.
Missed calls on the job
For trades: the enquiry that arrives while your hands are full on site, and how to answer it without stopping work.
A question none of these answers?
Ask the assistant in the corner of this page, or WhatsApp us. If more than one business is asking the same thing, it may well become the next guide.
The product pages, for when you want to see what IndunAI itself does.